Service Level Agreement Example Pdf

As might be obvious from the name this is a service level agreement template in MS Word format. This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service SaaS solutions and serves as a supplemental document to the City contract with the Vendor. SaaS is defined as software applications hosted by the vendor where the City does not take ownership of the software and is instead purchasing access to the application via the Internet. Guiding principles to service level agreements Business process outsourcing.

Free 19 Sample Service Level Agreement Templates In Ms Word Pdf Google Docs Pages Free Premium Templates

1321 Agreement means this Service Level Agreement which outlines the terms and conditions the TOR any annexures hereto and amendments reduced to writing and signed by both parties.

Service level agreement example pdf. 212 Contract shall mean this Service Level Agreement and includes the General Conditions of Contract Special Conditions of Contract Form of Bid 492012 Schedule of Prices the specifications including any schedules drawings patterns samples attached to the specification the service levelagreement with annexures and any agreement entered into in terms of the General Conditions. The following table identifies all management authorities that have successively approved the present issue of this document. Business Plans Contracts HR Finance Marketing Administration.

Agreement or cancel the agreement entirely upon giving a ones months written notice to the supplier. SaaS Service Level Agreement SLA The purpose of this document is to define the Service Level Agreement SLA for the maintenance and support of the Hosting Service Service. This provides the details of the transaction such as the expected quality and quantity of service a customer expects from a supplier and the appropriate consequences when it fails.

Finance Accounting 4 Principle 2. In witness whereof the undersigned have executed this Agreement as of the date previously mentioned in this. 12 PARTIES TO THE AGREEMENT The parties to this agreement are.

A service level agreement SLA is a business contract between service providers and their clients external or a department providing service to another department external. Accounts Payable Service Level measuring the quality control checks on invoice data entry by audit 10 of all invoices entered. FREE 19 Sample Service Level Agreement Templates in MS Word PDF Google Docs Pages.

Free 19 Sample Service Level Agreement Templates In Ms Word Pdf Google Docs Pages Free Premium Templates